Our return promise
Most physical items may be returned within 30 days of delivery, provided they are unused, in original condition and packaging, and include all parts and accessories.
Cancelling an order
Please contact us as soon as possible at support@discountprimestore.com or +1 800-869-3557. Orders that have not yet shipped can be cancelled for a full refund.
Items that cannot be returned
- Gift cards, memberships and software codes once delivered.
- Opened supplements, personal care items and pet grooming products.
- Items that have been used, damaged after delivery or are incomplete.
- Items marked as final sale.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, let us know within 7 days of delivery with your order number and a photograph. We'll arrange a replacement or full refund, including return shipping.
How to return
- Email support@discountprimestore.com with your order number and the item(s) you'd like to return.
- We'll reply within one business day with a return authorization and instructions.
- Pack the item securely and send it with a tracked service.
Please await authorization before shipping. Unless the return results from our error, return postage is your responsibility and original shipping charges are not refunded.
Refunds
Once your return is received and inspected, we'll confirm by email. Approved refunds are issued to the original payment method within 5–10 business days; your bank may take additional time to post the credit.
Exchanges
To exchange an item, return it for a refund and place a new order.
Gifts
If the item was marked as a gift and shipped directly to you, you'll receive store credit. Otherwise, the refund is issued to the purchaser.
Contact
Discount Prime Store
208 W Monroe St, Austin, TX 78704, USA
+1 800-869-3557
support@discountprimestore.com